Frequently Asked Questions常见问题
The questions we get asked every week, answered plainly. If yours is not here, ask it directly — we reply within one working day. 每周都会被问到的那些问题,答案写在下面。如果没有你要问的,直接发过来 — 一个工作日内回复。
Ordering下单相关
What is your minimum order quantity?起订量是多少?
200 ㎡ per specification for standard flat panels. For perforated, laser-cut or curved work the MOQ is higher because of tooling and mould set-up — typically 300–500 ㎡. We do accept smaller sample orders, priced accordingly.常规平板每规格 200 ㎡。冲孔、雕花或弧形产品因需开模与调试,起订量更高,通常为 300–500 ㎡。我们也接更小的打样订单,按相应单价计算。
What is the lead time?生产周期多久?
Standard flat panels: 18–22 days after shop drawing approval. Perforated and laser-cut: 22–25 days. Single-curved: 20–25 days. Double-curved: 30–40 days including mould making. Add 5–7 days for samples. We quote a firm date with every order and report immediately if anything shifts.常规平板:深化图确认后 18–22 天。冲孔与雕花:22–25 天。单曲:20–25 天。双曲:含开模 30–40 天。打样另加 5–7 天。每个订单我们都会给出确定的交货日期,如有变动第一时间告知。
Do you provide samples? Is there a charge?是否提供样品?收费吗?
Small colour swatches (100 × 150 mm) are free; you cover courier. Full-size prototype panels with your perforation or curvature are charged at cost and fully credited against your order when it is placed.小型色板(100 × 150 mm)免费样品,快递费自理。带指定孔型或弧度的足尺样板按成本收费,正式下单时全额抵扣。
What payment terms do you accept?接受什么付款方式?
T/T 30% deposit and 70% balance against copy of B/L for first orders. L/C at sight accepted for orders above USD 30,000. Long-term partners can be reviewed for open account terms after three successful shipments.首单一般为电汇 T/T,30% 定金,70% 见提单副本付款。金额超过 3 万美元可接受即期信用证 L/C。合作后连续三单顺利交付的老客户,可申请月结账期。
Technical技术相关
What drawings do you need to quote?报价需要提供什么图纸?
Elevations with dimensions, panel schedule if available, thickness and finish preference, and estimated quantity. DWG, PDF, STEP or even a clear photo of a hand sketch is workable for a budget quote. A formal quotation requires the approved shop drawing.带尺寸的立面图、板块清单(如有)、板厚与涂层偏好、预估用量。DWG、PDF、STEP,甚至手绘草图的清晰照片,都够出具预算价。正式报价需以确认后的加工图为准。
How do you control colour difference between batches?批次之间的色差如何控制?
The whole project is planned as one coating batch. When volume exceeds batch capacity, we split by building elevation rather than by shipment, so any unavoidable difference falls on a visible break line rather than mid-wall. ΔE is held at or below 1.5 and recorded.整个项目按一个喷涂批次统筹安排。当用量超过单批次产能时,我们按建筑立面划分批次,把不可避免的差异留在分界线处,而不是出现在整面墙的中间。色差 ΔE 控制在 1.5 以内并记录存档。
Which thickness should I specify?应该选多厚的板?
2.5 mm for standard modules up to about 1.2 ㎡ per panel; 3.0 mm above that or where wind load exceeds 2.0 kPa. 2.0 mm is fine for ceilings and interior work. We run wind-load calculations from your project data and confirm before production.单板面积约 1.2 ㎡ 以内的标准板块用 2.5 mm;超过该面积或风荷载高于 2.0 kPa 时用 3.0 mm。吊顶和室内可用 2.0 mm。我们会依据你的项目参数做风荷载计算,投产前与你确认。
Do you supply the fixing system and subframe?是否配套供应挂件与龙骨?
We supply custom brackets, clips and stiffener studs matched to your panels. Steel or aluminium subframes can be included as part of the package — this usually reduces total cost because everything arrives on one vessel.我们配套供应与板件匹配的定制挂件、卡件和加强筋栓钉。钢或铝龙骨也可纳入同一个供货包 — 通常能降低总成本,因为全部可以同时装船发运。
Logistics物流相关
How are panels packed for export?出口包装怎么做?
PE protective film on visible faces, foam spacers between panels, corner protectors, then strapped into fumigated plywood crates. Crates are numbered and mapped to the packing list. Loading photos and a loading video are sent after container stuffing.可视面贴 PE 保护膜,板间加泡沫隔条,四角加护角,最后打包进熏蒸胶合板木箱。木箱编号并与装箱单对应。装柜完成后发送照片与视频。
Can you work with our nominated freight forwarder?可以用我们指定的货代吗?
Yes. We regularly ship FOB Shenzhen, Foshan and Guangzhou, and also handle EXW, CFR and CIF on request. If you have no forwarder, we can quote freight through our own partners for comparison.可以。我们长期在深圳、佛山、广州做 FOB 出运,也可按需操作 EXW、CFR 与 CIF。如果你还没有货代,我们可以通过合作渠道报一个运价供你比对。
What warranty do you provide?提供什么质保?
Ten years on PVDF coating against chalking, fading and film breakdown under normal conditions; twenty years is available for AAMA 2605 projects after review. Manufacturing defects are covered for the full warranty period and we ship spare panels free of charge for standard packages.氟碳涂层在正常使用条件下提供十年质保,涵盖粉化、褪色与漆膜失效;经评估的 AAMA 2605 项目可延至二十年。制造缺陷在质保期内全程负责,标准供货包免费配发备板。
Your question not listed?这里没有你要的答案?
Send it with your project details — answered by an engineer, not a sales script.连同项目信息一起发过来 — 由工程师回复,而不是销售话术。